Role Overview

The Technical BA / Solutions Consultant sits at the intersection of sales, product, and customer delivery.
You will translate customers' needs into clear specifications, own pre- and post-sale documentation, and ensure the engineering team builds the right things the first time. You will work closely with the sales team to build business cases and proposals, and with the CTO and delivery team to ensure clean implementation handoffs.

What you’ll do

• Own all pre-sale documentation: SOWs, business cases, and solution briefs tailored to wholesale distribution prospects
• Conduct structured discovery sessions with prospects to capture workflows, pain points, and integration requirements
• Translate business requirements into functional specs, user stories, and acceptance criteria for the engineering team
• Build and maintain domain knowledge documentation across SETVI verticals (foodservice, janitorial, packaging, wire/cable, etc.)
• Support the sales team with proposal writing, pricing justification narratives, and ROI models
• Own the implementation handoff process — ensuring what was sold is clearly documented for delivery
• Act as the bridge between customer-facing teams and the development team
• Assist with QA definition and acceptance testing on key features before client delivery with the Delivery manager.

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Your profile

• 1–3 years in a BA, Solutions Consultant, Implementation Consultant, or Pre-Sales Engineer role in B2B SaaS
• Experience in distribution, supply chain, manufacturing, or ERP-adjacent software is a significant plus
• Strong documentation skills — can produce clean SOWs, functional specs, and process flow diagrams independently
• Comfortable running discovery calls with mid-market and enterprise buyers without hand-holding
• Technically literate — understands APIs, data models, and integration concepts without being a developer
• Structured thinker who can extract signal from ambiguous customer conversations and turn it into actionable specs
• Experience with tools like HubSpot, Linear, Confluence, Salesforce or similar product/sales tooling
• Self-directed; thrives in a startup environment where the playbook is still being written

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What success looks like in 90 days

• CTO is no longer writing SOWs, business cases, or functional specs
• All active deals have clean documentation packages
• At least 2 vertical domain knowledge documents are owned and maintained by this role
• Implementation handoffs follow a consistent template with no critical gaps

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Compensation and benefits

• Salary range: $80,000 – $90,000/year
• Health insurance contribution (including vision and dental)
• SETVI 401k
• Hybrid work environment, with occasional office visits*